Listed below you will find a number of Common Water Problems as well as Helpful Hints.  This information has been compiled from the most commonly asked questions that we receive from our customers and dealers.

By clicking on the heading (for example "Black Algae"), you will be taken to a page where it provides you with some additional details as well as the cure.

If you have other suggestions for items to be added to this page, please contact your dealer and they will be glad to gather as much information as you can provide.
 

Water Problems

BLACK ALGAE
Black Algae will show up on pool surfaces as black rough spots. When you scratch a patch it should come off as a dark green colour.
CLOUDY WATER
Cloudy water comes in varying degrees from dull looking water to not being able to see the first step on the ladder which would be milky white.
GREEN / BROWN ALGAE ON POOL WALLS AND SURFACES
“Moss like” algae growing on swimming pool walls and surfaces. Usually found on the shaded areas of the pool.
GREEN CLOUDY WATER
Total algae bloom. Entire pool is green and cloudy. First signs of this algae is cloudy water then it turns green. Can happen “overnight” or after a heavy rain storm.
HEAVY METAL STAIN REMOVAL
Heavy Metal Stain - Iron, Copper or Manganese These metal stains are the result of heavy metals coming out of solution in the swimming pool. There will be a smooth discolouration on the pool surface. The colours will vary depending on which metal they are from. The colours are mainly green, blue, grey, rust, purple and black. Though the colours are different the treatment is the same.
MUSTARD ALGAE
Light brown colour often mistaken for filter sand. Brushes away very easily into a cloud but will come back.
STAIN REMOVAL - CALCIUM
The calcium stains will create a rough surface on swimming pool surfaces and equipment. The colour is usually yellow but can also absorb other colours from the swimming pool environment. (Grey – dirt, green – algae or copper, blue- copper, black – copper or iron, purple – manganese). Though the colours may be different the treatment is the same.

Helpful Hints

PROPERLY SANITIZING YOUR SWIMMING POOL OR SPA
The Importance of Properly Sanitizing your Swimming Pool and Spa Water
CREATING AND MAINTINING AN ECO FRIENDLY SWIMMING POOL
What are the things that I can do to maintain an “Eco Friendly” Swimming Pool?
THE QUESTION OF CONVERTING TO A CHLORINE GENERATOR
Should I convert my pool to a Chlorine Generator? What are the benefits?
PROPER STORAGE AND HANDLING OFSWIMMING POOL CHEMICALS
What is the best way to store and handle the chemicals that I use in my pool?